Customer Relationship Management

Customer Relationship Management software is a system that allows a business to maintain all customer records in one centralized location that is accessible to an entire organization. CRM software is essentially meant to address the needs of marketing, sales and customer service and support divisions within an organization and allow the three to share data on clients to improve customer service.

A good CRM program will allow a business to acquire customers, increase the value of the customer to the company, retain good customers, and determine how customers can be given a higher level of service. We specialize in providing our customers with complete CRM. We have considerable experience in different aspects of building an effective CRM system. We will guide you through all the stages of the solution implementation giving a sound advice and helping you select the right strategy:

• Implementation / Full Testing / Deployment


• Third Party Software Selection and Integration


• Business Processes Modeling & Streamlining


• Legacy Applications Integration and Web-Enabling


• Technical Architecture Design


• GUI Design and Usability Modeling


• Customization / Change Management


• CRM Strategy and Requirements Definition

Our experts will help you understand all the implementation possibilities and help you select the right components of the future CRM system that are important for your business:

• Data Analysis and Multi level Reporting


• Campaigns Scheduling and Tracking


• Contact Us and Accounts Management


• Integrated Collaborative Tools


• Team Management and Tasks Distribution


• Document Circulation Management


• Catalog Management


• Customer Support Tools